WHAT IS CLOUD MANAGED TELEPHONY?
Cloud Managed Telephony is the modern version of the traditional telephone closet. Today’s hosted, or “cloud-based,” model puts the brains of a phone closet into professionally maintained data centers, helping businesses transform their communications and improve productivity — without the need to purchase expensive, complex, depreciating phone system software and hardware.
WHAT IS VOIP?
Voice over IP (VoIP) refers to phone services that are accessible through a high-quality broadband connection. VoIP is typically more cost-effective and scalable than traditional options. With both Cloud Managed Telephony and VOIP, you and your staff can work from the office, home, the road, or through their smartphone.
WHAT ARE THE BENEFITS?
Though they are numerous, see below:
There are no heavy investments to getting started with Hosted PBX. That means customers don’t need to purchase or maintain a cumbersome telephone system for their business. And with everything under one software solution, there is no need for extra third-party suppliers.
Easy to Use & Operate
Our Cloud Managed VOIP service is easy to set up and simple to use. It was thoroughly designed to be user-friendly while providing our customers with a platform they can customize as needed — no experience required.
Cloud Managed VOIP doesn’t limit your business’ growth. With a hosted system, you’re able to scale up or down as needed, without the work, truck roles, or wait associated with traditional phone lines.
Flexible & Future Proof
With Cloud Managed VOIP, the office is anywhere your staff needs it to be! Access and update your phone system as needed, whether you’re at home, traveling, or on vacation. Utilize the power of the cloud to give your staff the freedom and options they require to thrive with the best cloud managed VoIP services.
Hosted PBX and VoIP from Iron Aegis means provides you with a feature-rich solution — complete with limitless call routing features, cloud contact center capability, and leading application integration, including Salesforce, Microsoft Outlook, and more.
IVR (Interactive Voice Response)
Included at no cost is an IVR which allows phone calls to be balanced for both inbound and outbound traffic based on caller inputs. Businesses can ensure that your customers can get the information they need or can reach the right staff in less time.
In a contact center environment, agents need the ability to manage their incoming and outgoing communications while providing customers multiple methods of getting in touch. Our cloud managed VOIP solution does this by offering omni-channel communication from a single interface, covering SMS, email, voice, and live chat. With communications management features such as Callback in Queue and Email ACD, agents have all the tools they need in the system to effectively manage communications across multiple media.
In a contact center environment, recording phone calls, performing call tagging, and reporting are key abilities for optimal daily operation. Easysearch and selection of call records in the recording system greatly reduces the administrative lift required to audit pre-recorded calls.
Why choose us
When implementing any one of our security solutions. We also know there isn’t a one size fits all solution and budget for every customer. That is why we meet with all of our new customer and clients in person to understand your current business needs, requirements, and budget prior to developing a solution. Our solutions are custom – no matter whether your organization requires a sophisticated, defense in depth solution or a budget based video surveillance system, our solution are custom tailored for you. Regardless of the solution that is selected, security is still the focus and will not be compromised. That is why the pay careful attention to detail in selection of products, vendors, and security equipment we use in all our solutions. For example, due to the significant vulnerabilities imposed by Chinese security equipment, Iron Aegis stands firm and is behind the U.S. government on its ban on any associated Chinese-based equipment.