We create procedures that best fit our customer’s alarm monitoring needs while still following regulations from local emergency dispatch agencies. Providing our operators with the better procedure and the best individuals to be called assists for the optimum response. Choose from Verifying, Confirming, Dispatching Only, and Dispatching 1st instructions with varying alterations.
Key Monitoring Features:
Fire alarms are dealt with immediate action ensuring operators determine false alarms effectively and dispatch actual alarms quickly. Central Station operators follow procedures that may best fit your customer’s needs or situations while still following regulations from local fire department and emergency dispatch agencies.
In receiving medical alarms, the first minutes are crucial in notifying the appropriate emergency agency and individuals needed to provide the quickest response and help.
Providing our operators with the best procedure and best individuals to be called depending on your customer’s needs, assists for the best response.
Whether it’s from keypads or wireless buttons from residences or the holdup triggers at businesses; once the alarm is received by our trained operators you can be assured police can be notified with needed information immediately. If it’s an immediate response or checking to make sure everything is okay before a response, we have a procedure to meet the need.
Upon receiving a burglar alarm, our operators will handle the signal best suited for residential and commercial systems. Our central station also adheres to the regulations given by local police and emergency dispatch agencies when dispatching alarms. This includes Confirming, Dispatch Only, and Dispatching 1st. Operators may call the first or all RP’s helping prevent false alarms
We provide elevator and stairwell monitoring where customers may need assistance or help in office buildings, apartment buildings, and even parking garages. Once the emergency call button is pushed recorded messages dial our central station where operators receive them. From there we can speak with individuals needing help and notify the appropriate person or agency. Because of the different applications your Customer may have, we can set up custom procedures suited best for the premise.
From common System Troubles to Environmental alarms, we can handle those signals that are not always urgent but need notification. We can also create procedures to notify for low batteries, AC fails, supervisory, inactivity reports and more. With more serious conditions such as water detects, temperature detects, and co detects we can customize procedures to best monitor customers safety
Why choose us
When implementing any one of our security solutions. We also know there isn’t a one size fits all solution and budget for every customer. That is why we meet with all of our new customer and clients in person to understand your current business needs, requirements, and budget prior to developing a solution. Our solutions are custom – no matter whether your organization requires a sophisticated, defense in depth solution or a budget based video surveillance system, our solution are custom tailored for you. Regardless of the solution that is selected, security is still the focus and will not be compromised. That is why the pay careful attention to detail in selection of products, vendors, and security equipment we use in all our solutions. For example, due to the significant vulnerabilities imposed by Chinese security equipment, Iron Aegis stands firm and is behind the U.S. government on its ban on any associated Chinese-based equipment.